Unlock Maximum Savings
We help you find the right drug at the right price so you get the medication you need at the lowest cost possible.
Superior Member Support
Our Patient Advocates review your prescriptions to identify any that may be eligible at a lower cost and ensure you get those savings.
Broad Pharmacy Network
You have access to a national network of 65k+ pharmacies, including major national retailers, regional chains, mail order, and local favorites.
+65,000 pharmacies nation-wide
FAQ
Frequently Asked Questions
What is a Pharmacy Benefits Manager (PBM)?
Pharmacy benefits managers (or PBMs) like SmithRx administer prescription drug benefits on behalf of your employer’s benefits plan. Your PBM powers your pharmacy experience by:
Making sure you’re charged the correct copay at the pharmacy
Setting up and approving your medications to be covered according to your plan design
Reviewing clinical requirements related to your prescriptions
What is a formulary?
Where can I find the drug formulary?
You can access your plan’s drug formulary by visiting the SmithRx member portal at smithrx.com/members. Please note that your plan benefits may also have coverage restrictions that may not be represented on the drug formulary.
What if my medication is not in the formulary?
My medication needs prior authorization. What does this mean?
A prior authorization (PA) is a review your plan requires for certain medications. If a PA is required, your doctor will submit the request to SmithRx—no action is usually required from you. While our team aims to act promptly, it can take up to 15 days to receive a response on non-urgent PA’s and up to 72 hours for urgent cases. You'll get a decision by mail. For text updates, add your mobile number in the member portal or contact Member Support at smithrx.com, help@smithrx.com, or (844) 454-5201. You can also get timely notifications and track your PA process through the Member Portal. To check if your medication needs a PA, log into the SmithRx Member Portal and use “Find My Meds”.
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