Welcome to SmithRx: Better Pharmacy Benefits

We’re committed to providing you with effective, convenient, low-cost prescription drug benefits.
Aspect ratio controlled image

Welcome to SmithRx: Better Pharmacy Benefits

We’re committed to providing you with effective, convenient, low-cost prescription drug benefits.
Aspect ratio controlled image

Welcome to SmithRx: Better Pharmacy Benefits

We’re committed to providing you with effective, convenient, low-cost prescription drug benefits.
Aspect ratio controlled image

Unlock Maximum Savings

We help you find the right drug at the right price so you get the medication you need at the lowest cost possible.

Superior Member Support

Our Patient Advocates review your prescriptions to identify any that may be eligible at a lower cost and ensure you get those savings.

Broad Pharmacy Network

You have access to a national network of 65k+ pharmacies, including major national retailers, regional chains, mail order, and local favorites.

+65,000 pharmacies nation-wide

SmithRx Member Portal

Save on Your Medications. Easily Manage Your Refills. All in One Place.

On the Member Portal you can see and manage your prescriptions, order refills, find the lowest cost pharmacy, and much more.

New to SmithRx? Once your plan is active, sign up for our Member Portal below. You'll need either your Member ID or your Social Security number (SSN) to get started.

SmithRx Member Portal

Save on Your Medications. Easily Manage Your Refills. All in One Place.

On the Member Portal you can see and manage your prescriptions, order refills, find the lowest cost pharmacy, and much more.

New to SmithRx? Once your plan is active, sign up for our Member Portal below. You'll need either your Member ID or your Social Security number (SSN) to get started.

SmithRx Member Portal

Save on Your Medications. Easily Manage Your Refills. All in One Place.

On the Member Portal you can see and manage your prescriptions, order refills, find the lowest cost pharmacy, and much more.

New to SmithRx? Once your plan is active, sign up for our Member Portal below. You'll need either your Member ID or your Social Security number (SSN) to get started.

SmithRx Member Portal

Save on Your Medications. Easily Manage Your Refills. All in One Place.

On the Member Portal you can see and manage your prescriptions, order refills, find the lowest cost pharmacy, and much more.

New to SmithRx? Once your plan is active, sign up for our Member Portal below. You'll need either your Member ID or your Social Security number (SSN) to get started.

View Plan Details

View your summary of benefits, spend tracker, and formulary.
View your summary of benefits, spend tracker, and formulary.

Find My Meds Tool

Search for the lowest-cost medication at a pharmacy near you or mail order service.
Search for the lowest-cost medication at a pharmacy near you or mail order service.

Get Timely Updates

See your prior authorization and claims status and review medication saving alerts in the notification center.
See your prior authorization and claims status and review medication saving alerts in the notification center.

FAQ

FAQ

FAQ

FAQ

Frequently Asked 

Questions

What is a Pharmacy Benefits Manager (PBM)?

Pharmacy benefits managers (or PBMs) like SmithRx administer prescription drug benefits on behalf of your employer’s benefits plan.  Your PBM powers your pharmacy experience by:

  1. Making sure you’re charged the correct copay at the pharmacy

  2. Setting up and approving your medications to be covered according to your plan design

  3. Reviewing clinical requirements related to your prescriptions

What is a formulary?
A formulary is a list of brand-name and generic medications that are covered by your benefit plan. Formularies vary by plan. SmithRx regularly reviews this list based on clinical guidelines, safety, effectiveness, and cost. Being on the formulary doesn’t guarantee coverage, and the list may change over time.
Where can I find the drug formulary?

You can access your plan’s drug formulary by visiting the SmithRx member portal at smithrx.com/members. Please note that your plan benefits may also have coverage restrictions that may not be represented on the drug formulary.

What if my medication is not in the formulary?
The formulary lists medications in many therapeutic areas. If your medication is not covered, there may be a lower cost alternative available. If you have explored all other alternatives, your doctor may be able to seek an exception based on medical necessity. Please contact SmithRx Member Support to assist with finding alternatives if your medication is not listed in the formulary.
My medication needs prior authorization. What does this mean?

A prior authorization (PA) is a review your plan requires for certain medications. If a PA is required, your doctor will submit the request to SmithRx—no action is usually required from you. While our team aims to act promptly, it can take up to 15 days to receive a response on non-urgent PA’s and up to 72 hours for urgent cases. You'll get a decision by mail. For text updates, add your mobile number in the member portal or contact Member Support at smithrx.com, help@smithrx.com, or (844) 454-5201.  You can also get timely notifications and track your PA process through the Member Portal. To check if your medication needs a PA, log into the SmithRx Member Portal and use “Find My Meds”.

What is Step Therapy?
In some cases, your plan requires you to first try one medication for your condition before it will cover another medication. This is most common if there is a generic medication available. You can identify which drugs require step therapy by using the formulary lookup tool on the member portal.
How can I get another copy of my ID Card?
Your pharmacy benefit information is located on your SmithRx benefits ID card. You can access your SmithRx benefits ID card through the SmithRx member portal.
What is a Pharmacy Benefits Manager (PBM)?

Pharmacy benefits managers (or PBMs) like SmithRx administer prescription drug benefits on behalf of your employer’s benefits plan.  Your PBM powers your pharmacy experience by:

  1. Making sure you’re charged the correct copay at the pharmacy

  2. Setting up and approving your medications to be covered according to your plan design

  3. Reviewing clinical requirements related to your prescriptions

What is a formulary?
A formulary is a list of brand-name and generic medications that are covered by your benefit plan. Formularies vary by plan. SmithRx regularly reviews this list based on clinical guidelines, safety, effectiveness, and cost. Being on the formulary doesn’t guarantee coverage, and the list may change over time.
Where can I find the drug formulary?

You can access your plan’s drug formulary by visiting the SmithRx member portal at smithrx.com/members. Please note that your plan benefits may also have coverage restrictions that may not be represented on the drug formulary.

What if my medication is not in the formulary?
The formulary lists medications in many therapeutic areas. If your medication is not covered, there may be a lower cost alternative available. If you have explored all other alternatives, your doctor may be able to seek an exception based on medical necessity. Please contact SmithRx Member Support to assist with finding alternatives if your medication is not listed in the formulary.
My medication needs prior authorization. What does this mean?

A prior authorization (PA) is a review your plan requires for certain medications. If a PA is required, your doctor will submit the request to SmithRx—no action is usually required from you. While our team aims to act promptly, it can take up to 15 days to receive a response on non-urgent PA’s and up to 72 hours for urgent cases. You'll get a decision by mail. For text updates, add your mobile number in the member portal or contact Member Support at smithrx.com, help@smithrx.com, or (844) 454-5201.  You can also get timely notifications and track your PA process through the Member Portal. To check if your medication needs a PA, log into the SmithRx Member Portal and use “Find My Meds”.

What is Step Therapy?
In some cases, your plan requires you to first try one medication for your condition before it will cover another medication. This is most common if there is a generic medication available. You can identify which drugs require step therapy by using the formulary lookup tool on the member portal.
How can I get another copy of my ID Card?
Your pharmacy benefit information is located on your SmithRx benefits ID card. You can access your SmithRx benefits ID card through the SmithRx member portal.
What is a Pharmacy Benefits Manager (PBM)?

Pharmacy benefits managers (or PBMs) like SmithRx administer prescription drug benefits on behalf of your employer’s benefits plan.  Your PBM powers your pharmacy experience by:

  1. Making sure you’re charged the correct copay at the pharmacy

  2. Setting up and approving your medications to be covered according to your plan design

  3. Reviewing clinical requirements related to your prescriptions

What is a formulary?
A formulary is a list of brand-name and generic medications that are covered by your benefit plan. Formularies vary by plan. SmithRx regularly reviews this list based on clinical guidelines, safety, effectiveness, and cost. Being on the formulary doesn’t guarantee coverage, and the list may change over time.
Where can I find the drug formulary?

You can access your plan’s drug formulary by visiting the SmithRx member portal at smithrx.com/members. Please note that your plan benefits may also have coverage restrictions that may not be represented on the drug formulary.

What if my medication is not in the formulary?
The formulary lists medications in many therapeutic areas. If your medication is not covered, there may be a lower cost alternative available. If you have explored all other alternatives, your doctor may be able to seek an exception based on medical necessity. Please contact SmithRx Member Support to assist with finding alternatives if your medication is not listed in the formulary.
My medication needs prior authorization. What does this mean?

A prior authorization (PA) is a review your plan requires for certain medications. If a PA is required, your doctor will submit the request to SmithRx—no action is usually required from you. While our team aims to act promptly, it can take up to 15 days to receive a response on non-urgent PA’s and up to 72 hours for urgent cases. You'll get a decision by mail. For text updates, add your mobile number in the member portal or contact Member Support at smithrx.com, help@smithrx.com, or (844) 454-5201.  You can also get timely notifications and track your PA process through the Member Portal. To check if your medication needs a PA, log into the SmithRx Member Portal and use “Find My Meds”.

What is Step Therapy?
In some cases, your plan requires you to first try one medication for your condition before it will cover another medication. This is most common if there is a generic medication available. You can identify which drugs require step therapy by using the formulary lookup tool on the member portal.
How can I get another copy of my ID Card?
Your pharmacy benefit information is located on your SmithRx benefits ID card. You can access your SmithRx benefits ID card through the SmithRx member portal.
What is a Pharmacy Benefits Manager (PBM)?

Pharmacy benefits managers (or PBMs) like SmithRx administer prescription drug benefits on behalf of your employer’s benefits plan.  Your PBM powers your pharmacy experience by:

  1. Making sure you’re charged the correct copay at the pharmacy

  2. Setting up and approving your medications to be covered according to your plan design

  3. Reviewing clinical requirements related to your prescriptions

What is a formulary?
A formulary is a list of brand-name and generic medications that are covered by your benefit plan. Formularies vary by plan. SmithRx regularly reviews this list based on clinical guidelines, safety, effectiveness, and cost. Being on the formulary doesn’t guarantee coverage, and the list may change over time.
Where can I find the drug formulary?

You can access your plan’s drug formulary by visiting the SmithRx member portal at smithrx.com/members. Please note that your plan benefits may also have coverage restrictions that may not be represented on the drug formulary.

What if my medication is not in the formulary?
The formulary lists medications in many therapeutic areas. If your medication is not covered, there may be a lower cost alternative available. If you have explored all other alternatives, your doctor may be able to seek an exception based on medical necessity. Please contact SmithRx Member Support to assist with finding alternatives if your medication is not listed in the formulary.
My medication needs prior authorization. What does this mean?

A prior authorization (PA) is a review your plan requires for certain medications. If a PA is required, your doctor will submit the request to SmithRx—no action is usually required from you. While our team aims to act promptly, it can take up to 15 days to receive a response on non-urgent PA’s and up to 72 hours for urgent cases. You'll get a decision by mail. For text updates, add your mobile number in the member portal or contact Member Support at smithrx.com, help@smithrx.com, or (844) 454-5201.  You can also get timely notifications and track your PA process through the Member Portal. To check if your medication needs a PA, log into the SmithRx Member Portal and use “Find My Meds”.

What is Step Therapy?
In some cases, your plan requires you to first try one medication for your condition before it will cover another medication. This is most common if there is a generic medication available. You can identify which drugs require step therapy by using the formulary lookup tool on the member portal.
How can I get another copy of my ID Card?
Your pharmacy benefit information is located on your SmithRx benefits ID card. You can access your SmithRx benefits ID card through the SmithRx member portal.

MEMBER RESOURCES

Forms And Documents

Need a prior authorization or reimbursement? Find the necessary templates and forms here.

MEMBER RESOURCES

Forms And Documents

Need a prior authorization or reimbursement? Find the necessary templates and forms here.

MEMBER RESOURCES

Forms And Documents

Need a prior authorization or reimbursement? Find the necessary templates and forms here.

MEMBER RESOURCES

Forms And Documents

Need a prior authorization or reimbursement? Find the necessary templates and forms here.

Member Support

We’re Here to Help

Have questions? Our member services team is here for you.

Member Support

We’re Here to Help

Have questions? Our member services team is here for you.

Member Support

We’re Here to Help

Have questions? Our member services team is here for you.

Member Support

We’re Here to Help

Have questions? Our member services team is here for you.

Additional Resources

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SmithRx is on a mission to reduce the complexity and costs of pharmacy benefits with radical transparency and cutting-edge technology.

© 2025 Smith Health, Inc
SmithRx Logo

SmithRx is on a mission to reduce the complexity and costs of pharmacy benefits with radical transparency and cutting-edge technology.

© 2025 Smith Health, Inc
SmithRx Logo

SmithRx is on a mission to reduce the complexity and costs of pharmacy benefits with radical transparency and cutting-edge technology.

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© 2025 Smith Health, Inc