Pillars of a Modern PBM

Learn what PBM member tools include and how to compare portals, prior authorization visibility, and support quality in your next pharmacy benefit RFP.

Evaluate PBM member support with RFP-ready criteria: on-shore teams, wait times, satisfaction scores, and multichannel access that protect employee experience.

Learn how employers can evaluate a PBM's prior authorization program using turnaround time, transparency, fair appeals, member communication, and aligned incentives.

Manage pharmacy benefits from the SmithRx Mobile App, plus new Find My Meds updates for discovering the lowest-cost Rx.

Legacy PBM contracts hide true costs from employers. Discover Nautilus's tools to determine CAA readiness and fiduciary alignment.

Learn how benefits leaders can pair direct-to-employer GLP-1 pricing with clinical oversight to keep coverage sustainable.

Discover how pharmacy-led navigation and transparent PBM practices drive better member outcomes and lower drug spend.

We’re retiring the Connect 360 name and folding everything into what it actually is: Drug Pathways, powered by our Drug Pathways Engine. Here is exactly what this change means for you, your plan, and your members (spoiler: it’s all good news).

Lower your pharmacy benefits spend. Learn how fixed-fee PBM contracts give employers true transparency and procurement leverage.

Learn how fiduciary-aligned PBMs create transparent pricing, reduce hidden costs, and better align pharmacy benefits with employer interests.

See how predatory legacy PBMs inflate plan costs and why transparent, cost-plus benefits models protect independent pharmacies.

Learn why certain PBMs profit when your spend rises. Explore the risks of vertical integration and how a modern PBM model lowers costs.