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Drug Pathways & Tech

Product Announcement: A Refreshed SmithRx Member Portal

Product Announcement: A Refreshed SmithRx Member Portal

SmithRx

Key Takeaways
  • SmithRx's Member Portal simplifies understanding benefits and getting prescriptions.

  • Highlights include digital Member IDs, Plan details, File uploads, and in-portal chat.

  • Find My Meds lets you search by drug and location, view pharmacies within a chosen radius, and see plan-based estimated out-of-pocket costs to compare prices.

Exciting news for all SmithRx members! We're thrilled to announce that our member portal will be receiving a makeover.

Understanding the importance of ease and efficiency, especially when it comes to managing healthcare needs, we've redesigned the SmithRx member portal with you in mind. The new user interface is all about simplicity and clarity, making it easier than ever to find what you're looking for.

Explore theSmithRx Member Portal Features 

The SmithRx member portal is designed to put you in control of your own health – because, let's face it, who knows you better than you do? Here’s a refresher on a few of the things you can do (or access) in the portal. 

Member ID 

Once you log into the portal, you’ll see your digital member ID card–  it’s front and center. Keep this info handy; you’ll need it to view prescription claims, benefits, and copayments.

Plan Details 

Head on over to the Plan tab and you’ll find key information about your plan, such as your Member ID and Group ID. 

Find My Meds 

Meet your new best friend - the 'Find My Meds' tool. This is your key to savings. Simply type in the name of your medication, set your location, and choose the radius you'd like to search within. The results take into account your current pharmacy plan benefits, so you’ll see the actual amount you’ll be charged– no surprises here. 

Documentation 

The Files tab is where you’ll go to find important documentation you might need, including reimbursement forms, prior authorization forms, and details about your formulary. 

If you have questions or need assistance, you can also access our member chat feature from within the portal, which will  instantly connect you with an agent who's ready to help.

Thank You for Being Part of Our Journey

Your trust in SmithRx is what drives us to keep pushing the boundaries of what's possible in healthcare technology. This update is for you, and we can't wait for you to experience it. Here's to a new chapter in simplifying your healthcare experience!

Dive into the new SmithRx member portal today and see how we're making healthcare benefits management easier, more intuitive, and cost-effective.

SmithRx

SmithRx is the #1 Modern PBM, relentlessly focused on eliminating the conflicts and complexity of legacy pharmacy benefits. Built on radical transparency and fiduciary alignment, we empower employers to take control of their pharmacy spend and experience with our 100% pass-through model.

Drug Pathways & Tech

Why We’re Rebranding Connect 360 to Drug Pathways

We’re retiring the Connect 360 name and folding everything into what it actually is: Drug Pathways, powered by our Drug Pathways Engine. Here is exactly what this change means for you, your plan, and your members (spoiler: it’s all good news).

date

Drug Pathways & Tech

Why We’re Rebranding Connect 360 to Drug Pathways

We’re retiring the Connect 360 name and folding everything into what it actually is: Drug Pathways, powered by our Drug Pathways Engine. Here is exactly what this change means for you, your plan, and your members (spoiler: it’s all good news).

date

Abstract overhead view of interconnected circular nodes on a blue background, with one orange node at the center of a hub-and-spoke pattern

Drug Pathways & Tech

Aligned by Design: What Purpose-Built AI Looks Like in Modern Pharmacy Benefits

Not all AI is built the same. SmithRx VP of Engineering Gaston Concilio breaks down what purpose-built AI actually looks like in pharmacy benefits.

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Abstract overhead view of interconnected circular nodes on a blue background, with one orange node at the center of a hub-and-spoke pattern

Drug Pathways & Tech

Aligned by Design: What Purpose-Built AI Looks Like in Modern Pharmacy Benefits

Not all AI is built the same. SmithRx VP of Engineering Gaston Concilio breaks down what purpose-built AI actually looks like in pharmacy benefits.

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Drug Pathways & Tech

How Technology is Bringing ‘Humanity’ Back to Pharmacy Benefits

SmithRx CTO Bhavini Soneji explores how AI and modern platform architecture are redefining what makes a PBM. Discover how a "human-first" tech strategy delivers exceptional savings and scalability while deepening empathy in healthcare.

date

Drug Pathways & Tech

How Technology is Bringing ‘Humanity’ Back to Pharmacy Benefits

SmithRx CTO Bhavini Soneji explores how AI and modern platform architecture are redefining what makes a PBM. Discover how a "human-first" tech strategy delivers exceptional savings and scalability while deepening empathy in healthcare.

date

SmithRx is on a mission to reduce the complexity and costs of pharmacy benefits with radical transparency and cutting-edge technology.

Pharmacy and Provider Line
Member Help

M-F 8am - 9pm ET; Saturday 9am - 7pm ET

© 2026 Smith Health, Inc

Cookie Settings

Do Not Sell or Share My Personal Information

SmithRx is on a mission to reduce the complexity and costs of pharmacy benefits with radical transparency and cutting-edge technology.

Pharmacy and Provider Line
Member Help

M-F 8am - 9pm ET; Saturday 9am - 7pm ET

© 2026 Smith Health, Inc

Cookie Settings

Do Not Sell or Share My Personal Information

SmithRx is on a mission to reduce the complexity and costs of pharmacy benefits with radical transparency and cutting-edge technology.

Pharmacy and Provider Line
Member Help

M-F 8am - 9pm ET; Saturday 9am - 7pm ET

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© 2026 Smith Health, Inc

Cookie Settings

Do Not Sell or Share My Personal Information