Adjudication Analyst

Who we are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our Company values of:

  • Integrity: Do the right thing. Especially when it’s hard.
  • Courage: Embrace the challenge.
  • Together: Build bridges and lift up your colleagues.

Job Summary: 

The Adjudication Analyst will operate as a part of SmithRx’s growing Customer Support Team. In this role, you will work cross-functionally with our business and technology organizations to develop and implement streamlined solutions to platform  workflows. You will assist the team in designing processes to support integral PBM adjudication analytics that contribute to the ongoing success of the SmithRx solution. Our goal is to assist our business partners and effectively champion a robust, accurate and cost-effective PBM adjudication solution for our clients and members.

What you will do: 

  • Serve as customer support to internal/ external stakeholders  to provide front-line technical and analytical resolution on the SmithRx adjudication platform and all of its components for (1) eligibility, (2) plan design, (3) claims adjudication and (4) accumulator data file exchange.
  • Address planned and unplanned escalation issues related to adjudicated claims and data sharing inquiries submitted by our internal business partners.
  • Perform troubleshooting of all mission-critical adjudication issues to triage and resolve issues in a timely manner. 
  • Perform in depth analysis of claims data inconsistencies and develop output reports detailing resolution and data validation
  • Partner closely with our Plan Operations and Account Management organizations to ensure that all of their data-related needs are met
  • Collaborate with business partners and engineering to create streamlined processes for customer issue resolution

What you will bring to SmithRx:

  • Bachelor’s degree or equivalent experience preferred
  • Pharmacy claims adjudication experience preferred
  • EDI experience preferred
  • Intermediate skill in SQL (preferably PostgreSQL) preferred
  • Intermediate skill in Microsoft Excel
  • Robust analytical skills, ability to think critically about data
  • Curiosity and excitement to learn deeply about pharmacy adjudication under the guidance of industry-leading experts
  • Strong communication skills, both in-person and written 
  • Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
  • Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
  • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company


Lehi, UT; San Francisco, CA
Customer Success

Partnering with SmithRx to provide transparent pharmacy benefits helps us deliver low-cost, high-quality care. Their pass-through model is the best way to ensure prescription drug pricing is fair.

Will Young
CEO at Sana Benefits

My loudest and most challenging group was handled perfectly in the first 30 days post-go-live by SmithRx. If it were up to me, I would put every one of my new groups with SmithRx.

Ken Mensio
Vice President at Risk Strategies

Ready to make the leap?

Ready to make the leap?


client retention


employers served


potential RX savings