Plan Operations Analyst

Who we are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our Company values of:

  • Integrity: Do the right thing. Especially when it’s hard.
  • Courage: Embrace the challenge.
  • Together: Build bridges and lift up your colleagues.

Plan Operations Specialist

Reporting to the Implementation Manager, the Plan Ops Specialist will join the company’s Customer Success team to support all core Plan Ops functions ensuring the high quality of the SmithRx product.


  • Identify and understand benefit plan requirements. Understand all aspects of building and maintaining pharmacy benefit plans
  • Maintain plan/account data integrity through monitoring organization and structure of plan configurations
  • Monitor ongoing Engineering operations and provide troubleshooting support for our claims adjudication process including eligibility, invoice, and reporting
  • Communicate project status, escalating issues when appropriate. Drive changes to improve workflow efficiency
  • Collaborate and provide support for member support and customer success teams.
  • Drive new trading partner integrations and client implementations
  • Partner closely with SmithRx Implementation Manager to support all processes during onboarding of new accounts by working cross-functionally to resolve key issues that may arise
  • Interface with service providers surfacing issues and tracking outstanding work requests.


  • Bachelor’s degree required
  • Healthcare and/or pharmacy experience strongly preferred
  • Robust analytical skills; advanced skills in Microsoft Excel
  • Basic level skill and experience with MySQL
  • Strong communication skills via face-to-face meetings, conference calls and written correspondence
  • Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
  • Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
  • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

Lehi, UT
Benefits Plan Operations

Partnering with SmithRx to provide transparent pharmacy benefits helps us deliver low-cost, high-quality care. Their pass-through model is the best way to ensure prescription drug pricing is fair.

Will Young
CEO at Sana Benefits

My loudest and most challenging group was handled perfectly in the first 30 days post-go-live by SmithRx. If it were up to me, I would put every one of my new groups with SmithRx.

Ken Mensio
Vice President at Risk Strategies

Ready to make the leap?

Ready to make the leap?


client retention


employers served


potential RX savings